Chase website missing a feature
December6
I paid off my car in October. My Chase auto loan account is closed. It says “account closed” when I try to login at chase.com. However, during the first week of December, my bank account was charged a regular car payment. Apparently unless you cancel the auto pay feature on their website they keep charging you against your closed account. And then when you call them and ask them about it, they say the only thing you can do is send them a letter because since the account is closed, they have no way of refunding the money. Chase really needs to have a “feature” where they don’t continue auto pay on a closed account that has a $0 balance….
